Customers are advised that The Udaipur Mahila Samridhi Urban Co-operative Bank Ltd. has put in place Customer Grievance Redressal Mechanism and Processes to ensure prompt in-house resolution of all customer complaints.

Complaint Register is available in each branch for the convenience of the customers to lodge complaint.

In case of any complaint, the matter may be first brought to the notice of concerned Branch Manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with Second Level contact given below-

Time frame for resolving the complaints received at different levels:

If the complaint is made with the Branch Head, it will be resolved within 4 working days from the date of the receipt of the complaint by the Branch Head.

- If there is no response to your complaint after expiry of 4 working days from the date of the receipt of the complaint by the Branch Head, then it may be referred to the General Manager at Head Office of the Bank(Second Level).

- If there is no response to your complaint after expiry of 4 working days from the date of the receipt of the complaint at the General Manager level, then it may be referred to the CEO of the bank (Third level).

The Contact Details of the General Manager and CEO of the bank is as below-

Branches	Second Level Contact Details	Third Level Contact Details	Contact Number
Bapu Bazar, Maldas Street, Ashok Nagar, Goverdhan Villas, Salumber, Sunderwas, Hiran Magri, Bhuwana	Mrs. Usha Bhatt (General Manager) email- gm@samridhibank.com	Mr. Vinod Chaplot (Chief Executive Officer) email - ceo@samridhibank.com	+91 294 2641003, 2640704

 

If the customer is dissatisfied with the CEO�s reply, they may approach the concerned Banking Ombudsman at the following address:

Smt Baljit Birah

C/o Reserve Bank of India,

4th floor Rambagh Circle,

Tonk Road, Jaipur - 302 004

STD Code: 0141 Tel. No. 2577931